Terms of Service

By accessing and using the services provided by Michael Volynskiy operating under Volynskiy Business Automation ("we", "us", "our"), you ("Client", "you", "your") agree to be bound by these Terms of Service ("Terms").

These Terms govern your use of our AI automation services, including AI assistants, agents, chatbots, and related business automation solutions.

We provide comprehensive AI automation solutions including:

• AI Assistants - Intelligent virtual assistants for customer support
• AI Agents - Autonomous systems for business process automation
• Smart Chatbots - Conversational AI for customer engagement
• Business Automation - End-to-end workflow optimization
• Custom Integration - Tailored solutions for your business needs
• Analytics & Reporting - AI-powered insights and performance metrics

As a client, you agree to:

• Provide accurate and complete information for service setup
• Maintain the confidentiality of your account credentials
• Use our services in compliance with applicable laws and regulations
• Not attempt to reverse engineer, modify, or distribute our AI systems
• Promptly notify us of any security breaches or unauthorized access
• Provide necessary access to your systems for integration purposes

Payment terms are established in your service agreement and may include:

• Setup Fees - One-time charges for initial configuration
• Monthly Subscriptions - Recurring charges for ongoing services
• Usage-Based Fees - Charges based on API calls, messages, or interactions
• Custom Development - Project-based pricing for bespoke solutions

Refund Policy: Setup fees are non-refundable. Monthly subscription fees may be prorated for early termination with 30 days notice.

All intellectual property rights in our AI systems, software, and related materials remain our exclusive property. This includes:

• AI algorithms and machine learning models
• Software code and system architecture
• Documentation and training materials
• Trademarks, logos, and branding

We implement industry-standard security measures to protect your data:

• Encryption - All data is encrypted in transit and at rest
• Access Controls - Strict authentication and authorization protocols
• Regular Audits - Continuous security monitoring and testing
• Compliance - GDPR, CCPA, and other regulatory compliance

For detailed information about data handling, please refer to our Privacy Policy.

We commit to the following service levels:

• Uptime: 99.5% monthly uptime guarantee
• Response Time: API responses within 2 seconds average
• Support: Business hours support (9 AM - 6 PM, Monday-Friday)
• Updates: Regular system updates and improvements

To the maximum extent permitted by law, our liability is limited as follows:

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or internet outages.

Either party may terminate this agreement:

• For Convenience: With 30 days written notice
• For Cause: Immediately upon material breach
• Non-Payment: After 15 days of overdue payment

These Terms are governed by the laws of Israel. Any disputes shall be resolved through:

• First: Good faith negotiation between the parties
• Second: Mediation by a mutually agreed mediator
• Finally: Binding arbitration in Tel Aviv, Israel

We may update these Terms from time to time. Changes will be:

• Posted on this page with an updated effective date
• Communicated via email for material changes
• Effective 30 days after notification for existing clients